Privacy Policy

Who we are

Riverra Labs LLP publishes the MewSpace puzzle game and operates riverralabs.com. We are based in Surat, Gujarat, India (LLPIN ACT-8738). For privacy questions or requests, email hello@riverralabs.com.

MewSpace on Android

This notice describes MewSpace for Android from version 1.5.5. Puzzles work offline and do not need a player account. MewSpace is free and is supported by advertising, described below. It does not provide an online leaderboard and does not send gameplay progress to Riverra Labs.

Information stored on your device

MewSpace saves puzzle progress, unfinished boards, Undo history, settings, star results and personal-best times on your device. The game also saves the age range you choose (under 13, 13 to 15, or 16 or older) and your ad choice on your device. We do not request a name, exact birth date or email address to play. Local information is used to operate the game and restore your progress. We do not upload this progress.

Your operating system may back up app data according to your device and account settings. Such backups are controlled by your platform provider. Riverra Labs does not operate cloud saves.

Age of players

MewSpace is intended for players aged 13 and older. It is not designed for children under 13. When you first open the game, it asks for your age range. Players who choose “Under 13” see no ads, and the game does not start the advertising service for them. Players aged 13 to 15 see only non-personalised ads. A player can play without giving us contact details. Contact hello@riverralabs.com if you believe a child has sent us personal information that should be deleted.

Advertising

MewSpace shows a banner during puzzles, a full-screen ad after some completed puzzles, and optional rewarded videos that give a free hint. Ads are provided through Unity LevelPlay (ironSource) and its ad network partners, including Unity Ads. To deliver and measure ads and to prevent fraud, these providers process information such as your IP address and approximate location, device and advertising identifiers, device and app information, ad interactions and technical diagnostics. Riverra Labs does not receive your advertising identifier. Unity explains its processing and how to make privacy requests at https://unity.com/legal/game-player-and-app-user-privacy-policy

Players aged 16 or older choose personalised ads or general ads. Personalised ads can use your advertising identifier to show ads that match your interests. For general ads, we tell the providers that you have not given consent to personalisation and apply the available “do not sell or share” setting. Players aged 13 to 15 always get general ads. General ads still involve the data processing described above.

You can change your age range or your personalised-ad choice at any time in Settings > Music, touch & privacy > Privacy & saved data > Ad choices & policy. You can also reset your Android advertising ID or opt out of ad personalisation in your device settings. Changing a choice does not delete information already processed by advertising providers.

The game does not provide online rankings. If a future version adds online features, we will update this notice and the store disclosures first.

Support and website enquiries

If you email us or submit a website enquiry, we receive the contact details, message and attachments you choose to provide. We use them to respond, investigate reported issues and manage the correspondence. A newsletter subscription, if you choose to submit one, provides the email address needed to send requested updates. You can ask us to stop those messages. Please do not send passwords, identity documents or unnecessary sensitive information.

Our website is hosted using Framer. Visiting a webpage, including this policy from the game, is separate from offline gameplay: your browser sends connection information, such as an IP address, requested page and browser details, to the hosting infrastructure so the page can be delivered. External booking and other linked services handle information under their own privacy notices. Website visits and voluntary support messages are not gameplay uploads from the offline app.

Sharing and security

We do not sell personal information. The game does not share gameplay progress with us. When ads are on, the advertising providers described above receive the information needed to show ads. Information you voluntarily send through website or support channels is handled by the providers needed to host the website and deliver communications. We may disclose information when required by law or necessary to address fraud, security incidents or legal claims. Service providers may process information outside your country. We use reasonable safeguards, but no storage or communication system is completely secure.

Retention and deletion

Local progress remains on your device until you reset it or remove app data. Use the game’s Privacy & saved data menu to reset saved progress, or your Android app-storage settings to clear all local app data. Resetting or clearing data cannot be undone. Device backups may remain under your platform provider’s settings. Because the game has no player account or cloud-save service, there is no Riverra Labs gameplay account to delete. For data processed by advertising providers, use the Unity privacy page above or contact us and we will help.

Support and enquiry information is retained for as long as needed to respond, resolve related issues and meet applicable recordkeeping obligations. You can request deletion by emailing hello@riverralabs.com. If information must be retained for legal obligations or a dispute, we will explain the applicable reason when responding to your request.

Your privacy choices and rights

Depending on your location, you may have rights to access, correct, delete or receive a copy of information we hold about you, object to or restrict its use, withdraw consent where we rely on it, or complain to your local privacy authority. Email hello@riverralabs.com to make a request. We may ask for information reasonably needed to verify the request. Withdrawing a choice does not affect processing already lawfully performed. These requests do not require you to create a MewSpace account.

Changes and contact

We will update this page when our practices change and provide additional notice where required. The date above identifies the latest revision. For privacy questions, support or deletion requests, contact Riverra Labs LLP at hello@riverralabs.com.